IT Support Technician (Alternance) | Technicien Support IT (Alternance)

FR: Concord is hiring an IT Support Technician (Alternance) for a placement at Concentrix. You will handle user support requests, ticketing, and first-level troubleshooting in a fast-paced environment. EN: Concord is hiring an IT Support Technician (Work-Study) at Concentrix. You’ll manage tickets, support users, and perform first-line troubleshooting with structured escalation. Key Responsibilities (bulleted): FR: Prendre en charge les tickets (incidents/demandes) et assurer le suivi jusqu’à clôture FR: Diagnostiquer les problèmes L1 (accès, logiciel, réseau basique) et escalader si nécessaire FR: Documenter les actions (résolution, étapes, notes ticket, procédures) EN: Handle incidents/requests via ticketing tools and follow through to closure EN: Perform L1 troubleshooting and escalate with clear reproduction steps EN: Maintain clean ticket notes and basic documentation