Retail Relationship Manager

We are reinforcing our Retail & Digital Banking Department with the recruitment of a Retail Relationship Manager (Chargés d'Affaires Particuliers). The Retail Relationship Manager is responsible for managing and developing a portfolio of of individual and professional customers and prospects with a permanent concern for quality of service, profitability and risk management. I Principal Responsibilities, Accountabilities and Deliverables of Role: 1 Business missions • Establish a diagnosis of its portfolio and draw up an annual plan of commercial actions. • Ensure the achievement of their individual business objectives. • Manage a portfolio of individual and professional customers (about 800 clients). • Enhance and develop equipment to its customers in banking products and services. • Make profitable relationship through the tariff approach and increase the share of entrusted flux. • Use regularly the sponsorship method to acquire new customers. • Perform regularly visits to customers, through exploration in order to develop their portfolio. • Ensure the development of dual relationships with professional clients, incorporating professional need and private need. • Provide customers with quality service and follow with thorough answers to their claims. • Monitor monthly frozen debtor accounts and creditor dormant accounts, and save the actions established in a dedicated file. 2 Risk missions • Comply with the rules for granting loans before any transmission of files for the approval of the credit department. • Ensure the annual renewal of the operating credit related to professionals. • Follow portfolio’s outstanding payment, and ensure the recovery of NPLs in the soft phase of collection in a working relationship with the recovery unit. • Strictly apply internal procedures of the Bank for all operations and business realized in the branch. • Inform the hierarchy of any anomaly or failure detected during checks. 3 Administrative missions • Ensure obtaining and preservation of all documents related to the opening of customer accounts and sale of products and services related to their portfolio. • Ensure the processing creation of bank cards. • Ensure the treatment of term deposit and FLORALIS transactions. • Ensure the updating and ranking of documents related to clients of their portfolio. • Ensure the reliability of entered data and its update in the CBS and in the other applications, related to clients of their portfolio. • Ensure the transmission of documents related to business to the internal control. • Ensure the replacement of the CSO if and when needed. II Job Requirements: 1 Knowledge Perfect knowledge of bank’s products and services. Familiarity with the banking sector 2 Education BAC + 3 and more Bachelor’s degree in Finance, Economics, Business Administration or similar. 3 Experience Minimum 2 years of business activity in a bank in a similar position. 4 Personal Attributes - Organization. - Communication. - Business sense. - Sense of risk.