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Job opportunity

Quality Systems & After-Sales Service Manager

CONTROL ENERGY · Other

Ben Arous, TunisiaNot specifiedLeadFull time
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About this opportunity

Translated from French by AI. The original is below.

Lead the implementation, deployment and maintenance of the Quality Management System in accordance with ISO 9001 Lead the implementation and monitoring of the Environmental Management System in accordance with ISO 14001 Develop, write and update quality documentation (quality manual, procedures, processes, work instructions) Map processes and define the associated performance indicators Plan and conduct internal quality and environmental audits, and monitor corrective action plans Prepare for and support ISO 9001 / ISO 14001 certification and surveillance audits Deploy and administer organization and management software (GED, ERP, document management and quality monitoring tools) Train and raise employees' awareness of quality and environmental requirements and the use of the associated digital tools Monitor non-conformities, customer complaints and preventive/corrective actions Continuously monitor regulatory and standards requirements Report to Management on the progress of the integrated management system (QSE) Oversee after-sales service management: handling complaints, tracking service interventions and customer satisfaction Set up after-sales service monitoring indicators and propose continuous improvement actions
Original listing (French)

Responsable Qualité Système & SAV

Piloter la mise en place, le déploiement et le maintien du Système de Management de la Qualité selon la norme ISO 9001 Piloter la mise en place et le suivi du Système de Management Environnemental selon la norme ISO 14001 Élaborer, rédiger et mettre à jour la documentation qualité (manuel qualité, procédures, processus, instructions de travail) Réaliser la cartographie des processus et définir les indicateurs de performance associés Planifier et animer les audits internes qualité et environnement, et suivre les plans d'actions correctives Préparer et accompagner les audits de certification et de suivi ISO 9001 / ISO 14001 Déployer et administrer les logiciels d'organisation et de gestion (GED, ERP, outils de gestion documentaire et de suivi qualité) Former et sensibiliser les collaborateurs aux exigences qualité, environnement et à l'utilisation des outils numériques associés Suivre les non-conformités, réclamations clients et actions préventives/correctives Assurer une veille réglementaire et normative continue Reporter à la Direction sur l'avancement du système de management intégré (QSE) Superviser la gestion du Service Après-Vente (SAV) : traitement des réclamations, suivi des interventions et satisfaction client Mettre en place des indicateurs de suivi du SAV et proposer des actions d'amélioration continue

Location and eligibility

Work locations
  • Ben Arous, Tunisia
Relocation assistance
Not specified
Visa sponsorship
Not specified

Relocation support does not automatically include visa sponsorship. Unknown information has not been confirmed by the source.

Source and dates

Originally posted
Posted 3 weeks ago
Application deadline
22 October 2026 at 00:00 (Tunisia time)
Source
Tanitjobs
Last successful source check
1 day ago

A source check confirms the information available at that time. It is not an endorsement of the employer or a guarantee that the role remains available.

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