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Job opportunity

Customer Support Representative

MOFAVO · Other

Ksar Helal, Monastir, TunisiaNot specifiedEntry levelFull time
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About this opportunity

Translated from French by AI. The original is below.

Ensure a high level of customer satisfaction by conducting proactive quality surveys and handling complaints promptly and rigorously, while responding to customer needs Main Responsibilities 1.Customer Satisfaction Surveys & Quality Monitoring • Conducting survey campaigns: Administer satisfaction questionnaires (post-training, loyalty, cancellation) by phone and via the CRM tool. • Analyzing customer feedback: Identify recurring reasons for dissatisfaction or satisfaction and trigger corrective actions • Detecting cancellation risks: Identify dissatisfied customers and take immediate retention measures. • Reporting: Prepare periodic summaries of customer feedback for the sales department 2. Complaint Management and Handling 3. Continuous Improvement & Monitoring Education & Experience • Degree: Bac+3 in Commerce, Management, Communications, Customer Relations, or equivalent. • Experience: 1 to 3 years of successful experience in a similar customer support, call center, or dispute management role. • Comfortable using office software (Excel for data tracking and dashboard creation). • Excellent writing skills and spelling. • Confident on the phone and skilled in negotiation.
Original listing (French)

Chargée support client

Garantir un niveau élevé de satisfaction client en menant des enquêtes de qualité proactives et en assurant le traitement rapide, rigoureux des réclamations et la réponse aux besoins des clients Missions Principales 1.Enquêtes de satisfaction & Suivi de la Qualité • Conduite des campagnes d'enquêtes : Administrer les questionnaires de satisfaction (post-formation, Fidélisation, arrêt) par téléphone, et via l'outil CRM. • Analyse des retours clients : Identifier les motifs récurrents d'insatisfaction ou d'adhésion et déclancher des actions correctives • Détection des risques de résiliation : Identifier les clients insatisfaits et engager des actions de rétention immédiates. • Reporting : Établir des synthèses périodiques des retours d'expériences clients pour la direction commerciale 2. Gestion et Traitement des Réclamations 3. Amélioration Continue & Suivi Formation & Expérience • Diplôme : Bac+3 en Commerce, Gestion, Communication, Relation Client ou équivalent. • Expérience : 1 à 3 ans d'expérience réussie dans un rôle similaire de support client, centre d'appels, ou gestion des litiges. • Aisance avec les outils bureautiques (Excel pour le suivi des données et la création de tableaux de bord). • Excellente maîtrise rédactionnelle et orthographe. • Aisance orale au téléphone et sens de la négociation.

Skills and expertise

Excel

Location and eligibility

Work locations
  • Ksar Helal, Monastir, Tunisia
Relocation assistance
Not specified
Visa sponsorship
Not specified

Relocation support does not automatically include visa sponsorship. Unknown information has not been confirmed by the source.

Source and dates

Originally posted
Posted 2 weeks ago
Application deadline
5 November 2026 at 00:59 (Tunisia time)
Source
Keejob
Last successful source check
14 hours ago

A source check confirms the information available at that time. It is not an endorsement of the employer or a guarantee that the role remains available.

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